09 Sep 2010 
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The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

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 I want a backup of my site on CDR / DVD
 There are many reasons why you may wish to have a CDR or DVDR backup of your web site and or databases. We can provide you with such a copy for £50 per disk required (includes standard postage cost to a UK delivery address of your choice).
 I want a backup on CDR/DVD
 There are many reasons why you may wish to have a CDR or DVDR backup of your web site and or databases. We can provide you with such a copy for £50 per disk required (includes standard postage cost to a UK delivery address of your choice).
 What is your IPS tag?
 Our IPS tag (neccessary in the transfer of domain names ending in .uk - .co.uk, .org.uk etc) is: RAPIDHOST All in capital letters.
 What are your name servers?
 Our name server addresses are: ns0.rapidhost.co.uk (217.118.129.2) ns1.rapidhost.co.uk (217.118.130.2 nsus.rapidhost.co.uk (216.139.221.147) remember to let us know if you are moving a domain name to our name servers and what zone records you requ
 I want to upgrade my hosting plan
 If you wish to upgrade your hosting plan, either to take advantage of more/larger services or due to the success of your site, or indeed for any other reason, we will be delighted to help you, please submit a ticket to our Sales Department confirming the
 I can't see my website.
 If you are unable to browse to your website then please run some brief diagnostics before contacting us: Is there any form of error message at all? If so please read it as often these error messages will indicate what the problem is. Can you see ot
 Sending SMS text messages from your website
 *These scripts are provided based on the examples provided by the gateway service provider that we use. Neither we nor the provider can offer any guarantee of the success/effect of the 'fancier' scripts, flashing/blinking etc, on older makes/models of
 Sending Mutliple SMS Text Messages from your website
 Multiple SMS The following example uses ASPSMS to send a text message to multiple recipients. It is possible to add a unique transaction number to each message to track the delivery. You will need an SMS account with us to make this script work, ple
 Sending Flashing SMS Text messages from your website
 *These scripts are provided based on the examples provided by the gateway service provider that we use. Neither we nor the provider can offer any guarantee of the success/effect of the 'fancier' scripts, flashing/blinking etc, on older makes/models of
 Sending Mobile Phone Operator logos from your website
 *These scripts are provided based on the examples provided by the gateway service provider that we use. Neither we nor the provider can offer any guarantee of the success/effect of the 'fancier' scripts, flashing/blinking etc, on older makes/models of
 Sending ringtones from your website
 *These scripts are provided based on the examples provided by the gateway service provider that we use. Neither we nor the provider can offer any guarantee of the success/effect of the 'fancier' scripts, flashing/blinking etc, on older makes/models of
 Setting your own Originator details on text messages
 *These scripts are provided based on the examples provided by the gateway service provider that we use. Neither we nor the provider can offer any guarantee of the success/effect of the 'fancier' scripts, flashing/blinking etc, on older makes/models of
 Running a TraceRoute
 If you are in a situation where you can see websites outside of our Network, such as news.bbc.co.uk and www.sky.com/news but are unable to see anything on our Network, such as our webpage, your own website or check email (if we provide that for you) then
 Do you offer Search Engine Opimisation?
 We do not currently offer a Search Engine Optimisation service ourselves. This is a specialised field that is constantly changing. We prefer to recomend specialised Internet marketing companies instead. If you would like to know more please email our sale
 Do you offer a connectivity service (broadband/dialup)?
 We are able to offer a range of broadband and dial up options at competitive prices. Pleasse contact our sales team to discuss your specific requirements.
 Microsoft Frontpage - End of Life
 End of Microsoft FrontPage Server Extensions Availability - September 2007 In September, Microsoft announced that FrontPage 2003 would be the last version of FrontPage to be released. They have recently released two new products; SharePoint Desi
 I cannot log into the FTP server using my Web Browser (Internet Explorer) any longer, what am I doing wrong?
 We have added security measures which prevent the use of anonymous connections which are often used to infiltrate a server and/or network. Internet Explorer (as well as other Web Browser software) usually attempt to connect using an anonymous connection
 Pinging on various platforms
 Here are instructions on how to perform a ping check on different operating systems: Windows: ====== 1. Open Start menu 2. Click Run 3. Type cmd and press enter 4. In the command prompt type ping yourdomain.com and press Enter This will p
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